Support platforms integrations
Last updated
Last updated
Cusna allows you to integrate your existing end customer support systems directly into the WiFi Portal, to provide end user a direct access to your support channels.
You first need to setup the integration with your support platform in the Setup, Integration page.
Once you have setup the integration, you can enable or disable the support button by configuring the option in Setup > Onboarding page in the WiFi Portal card.
In order to integrate your FreshDesk widget inside the WiFi Portal, you need to create a Widget and retrieve its ID.
Go to Admin and select Widgets. Create and configure a new Widget. You can change all the settings of the widget, including labels and theme directly in the FresWorks dashboard.
Click on the button Embed. A dialog with the widget code will appear.
Find the part of the code 'widget_id': and copy the value next to it, such as 204000000218 in the example above.
In Cusna, select New integration and select FreshWorks. In the Widget ID filed, enter the value you just copied.
