Anomalies

Organizations Dashboard

In the main dashboard, the widget Anomalies lists the last issues, anomalies and important notifications related to the service.

By clicking the arrow icon in the the widget , you can access to the page with the entire list of Anomalies.

You can access the Anomalies page form the sidebar under the Monitor menu.

MSP Dashboard

MSPs Admins can access the Anomalies page directly form the main menu. On the MSP level, Admins can filter Anomalies by Organization.

When MSPs mark an anomaly as Solved, it will disappear also from the Organization Dashboard of the Organization the Anomaly refers to.

Error Codes

Errors and Anomalies are classified in different Types and each Type has multiple Error codes.

Type	Error Code	Description
Accounts	ACC_CUSNAONLY	The Account is active in Cusna but does not exists in the Network
Accounts	ACC_NETONLY	The Acc is active in the Network but is not found or it is not active in Cusna
Accounts	ACC_NETDISABLED	The Account exist and it is active in Cusna but it is not enabled in the Network
Accounts	ACC_ADDFAILED	The provisioning of the Account in the Network failed
Accounts	ACC_DELETEFAILED	The removal or termination of the Account in the Network failed
APIs	API_UNDEFINED	Generic API error with the Network or IdPs
APIs	API_AUTH	API authentication errors
License	LIC_0.9MAA	The Organization reached 90% of the configured Max Monthly Active Accounts limit
Locations	LOC_CONF	Errore with the Location cofniguration
Locations	LOC_UNMAPPED	The Location is not properly mapped with an equivalent entity in the Network or with external IdPs

Managing Anomalies

Some Anomalies are automatically resolved when the system detects that the issues has been fixed, and they disappear form the list.

In any case, for all the anomalies currently listed in the table, you can click click "Mark as Solved" to remove the anomaly form the list.

As a reminder, Admins can receive real time email notifying issues by enabling this function in the Profile page.