Managing Accounts
Last updated
Last updated
The Accounts page is available for MSP Managers, Organization Managers and Network Managers.
The Accounts section allows to:
Click Add New Account button on top of the screen.
Pick a Network form the Network dropdown.
Note: the Network cannot be changed later
Select the Type of account:
Tenants: designed for long-term accounts, for example the tenants of an MDU or the teams/companies in a multi-tenant office building
Visitors: designed for temporary account, such individuals booking a room in a flex space for the day. By default, Visitors WiFi access is valid only until the end of the same day of the account provisioning.
IoT devices: designed to generate a PPSK to be used by a group of permanent devices that needs to communicate with each others, for example printers or security camera
Spaces: designed to deliver PPSK aimed to br used in specific spaces, such as meeting rooms, where multiple devices and users must be able to collaborate on the same PAN
Group Members: individuals who are part of a Group (for example a Team). Group members inherit certain configurations form the Group they belong to. For example, if VLAN assignment is enabled all Group members by default share the same VLAN. For certain vendors where VLAN management is not supported (e.g. Extreme) all Group Members share the same PSK.
If you are creating an account for a Space or IoT group, you have the option to either automatically generate a passphrase or enter it manually.
Spaces and IoT group account are not associated with a WiFi Portal account so the Admin might want to manually pick a specific keyword.
Whenever you set a passphrase manually, before being able to create the Account you need to click the button Check next to the entered passphrase to verify that the passphrase is not already in use in the same Network.
Assign a VLAN. If you selected the option to manually assign VLANs in the General settings, you'll see a dropdown where you can pick a VLAN that has not been assigned to other accounts yet.
Enter the Account Details. The list depends on the Type of account your are creating and might include:
Unit (optional)
Port (optional - if Unit has been assigned the the Port Management option is enabled)
Building (optional)
First name (or Reference name in case of Spaces and IoT devices)
Last name
Email address (note: email address must me unique in the account. If a matching email is found, the service will prompt an error)
Phone number
Internal account number (for internal reference)
For some vendors, you might have the option to manually assign a Network Policy to the Account. You can either chose to assign the Default network policy assigned to this Network or select one manually among those that have been already provisioned.
In the Status section, you can decide when activate and terminate the service.
Select Service active now to immediately activate the service for the resident and send the activation email. If you want to activate the service on a future date, select Schedule activation in the future and enter the activation date.
In the Service deactivation mode select Terminate manually, to manually terminate the service for the account in the future. Otherwise, pick Schedule stop date and enter a date when the service will be terminated automatically.
Click on the name of account in the main Accounts list to open the Account edit screen.
You cannot change the Network assigned to the account.
Edit any of the fields in the Account Details section and click Update button to save the edits.
If you edit the email address, a new activation email will sent to the account. You can change the email only with another email that is not already assigned to other residents
You can manually terminate the WiFi service of an active Account at any time.
Find the Account in the main table (using the search box). Click on the Action button to open the action dropdown and select Suspend Service. In the following pop-up confirm you want to terminate the service by clicking Yes.
To delete one Account, click on the option menu on the table raw of the related account and select Delete. You can also find the same options in the Account details screen.
To delete one or more Accounts, find them in the main table, click the checkbox next to the reference name of the account. A new button Delete will appear above the table.
Click Delete to permanently delete the account and terminate his service.
You can change at any time the way you will terminate the resident WiFi service.
Find the Account on the main table and click on this name. On the Accounts edit page go to the Service section and click Edit.
You can import your existing residents in bulk from a CSV file.
Duplicate accounts (with the same email address) will be discarded.
The CSV file must contain the following columns:
firstName: First Name (optional)
lastName: Last Name (optional)
email : Email Address (mandatory)
stopDate: Account termination date (optional) - if empty, the account will be set to be terminated manually. Format: DD/MM/YYYY
passphrase: WiFi Passphrase (optional) - if empty, the passphrase will be generated automatically
VLAN: VLAN (optional) - if empty, the default VLAN mode configured in the general options applies
emailValidated: indicate that the email is Valid. This filed MUSt be set to True.
Download the CSV Template to prepare your data for import.
For certain WiFi vendors (e.g. Meraki) Cusna is able to track all the devices used by each resident and list them in the resident profile page as well as in the Resident Portal.
Depending on the WiFi vendor capabilities, you can also Block and Allow each individual device.
