MSP Dashboard

MSP accounts allows partners and service providers to manage multiple organizations from the same dashboard.

The main dashboard shows summary KPIs related ot the MSP, including:

  • total number of managed Organizations / max number of Organizations allowed on the MSP

  • total number of Accounts / max number of Accounts allowed on the MSP

  • total number of Networks

Managing Organizations

The Organization table shows the list of the Organizations managed by the MSP. By clicking on the Login button, the MSPo can login into the dashboard of a specific Organization.

Creating new Organizations

If the Max Organization allowance of the MSP is greater than the current number of managed organizations, the MSP is allows to create a new Org. Creating a new Organization only required to set the Name of the Organizations as input and the MAX MAU threshold.

If you wish to not block end-users from onboarding into the service, simply enter a big number (e.g. 1 million)

Managing MSP administrators

Form the Admin menu, the Admin assigned as "Owner" of the MSP, can create additional Admin accounts that will have all permissions except creating other MSP Admins

When creating a new Admin is possible to:

  • elect the new Admin as the Owner of the MSP account

  • create a standard MSP Admin and optionally add additional permissions, including

    • create Organizations

    • purchase Licenses

  • opt to notify new Admin via email. The welcome email include a link to let the new admin set up their credentials

License management

On the License page, the MSP Admins can visualize the status of current subscriptions metrics and extend current allowances.

What are MAA (Monthly Active Account) Monthly Active Accounts (MAA) quantifies the number of unique Accounts that have held 'Active' status at any point during a given month. An 'Active' account is authorized for network access, while an 'Inactive' account is not. Accounts can transition between these statuses through automated rules or manual changes via the admin console.

The MAA metric captures all accounts that were active during the month, including those active at the month's start and any that became active during the month. If an account switches between active and inactive multiple times within the same month, it is counted only once in the MAA tally.

Summary

The first sections shows the main current relevant metrics:

  • Current Month MAAs: number of Active Accounts accounted for the current Month.

  • Current level of MAA allowance: MAA Allowance represent a thresholds of MAAs under which the Organization does not incur in any Overage fees.

  • Overage MAAs: number of MAAs accounted for the current month that exceed the current MAA Allowance

MAU Allowance History

The MAU Allowance History section, shows the level of MAU Allowance on the past 12 months. It also reports all past orders to extend the MAU allowance

By click the "Extend" button, the MSP Admin can order a MAA Subscription among those available. Fro example, by ordering quantity 2 of the SKU "1K MAA Allowance", the organization MAU Allowance increases of 2,000 MAA for the next 12 months

Monthly Active Account History

The Monthly Active Account History section shows the level of MAA for the past 12 months for the MSP overall, or for one specific Organization as selected form the dedicated dropdown.

The table provides the detail of the MAAs for each Organization for every month of the past 12 months, or for a specific month as selected form the dedicated dropdown

Anomalies

The Anomalies page provide the MSP visibility of all critical service notifications of managed Organizations to help identify issues affecting the service availability.

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