Documentation
  • Getting Started
  • WiFi Integration
    • Summary of supported WiFi vendors
      • Cisco Meraki
        • Meraki oAuth integration
      • Cisco Catalyst WLC (IOS-XE)
      • Cisco Meraki Easy PSK
      • Aruba - Unbound MPSK
      • Fortinet (FortiGate Secure Wireless Controller)
      • Extreme Networks
      • Ruckus SmartZone
      • Cambium cnMaestro
      • Juniper (Mist)
      • TP-Link Omada
      • Huawei - iMaster NCE-Campus
  • Service management
    • Dashboard
    • Managing Accounts
    • Groups
    • Managing Networks
      • Network Managers
    • Units
    • General options
      • Personal Area Networks (PAN)
      • Service Options
      • Organization details
    • Network Policies
    • WiFi Portal & Onboarding
      • Access Control options
      • WiFi Portal options
      • IoT Devices Authentication
      • WiFi Portal distribution
    • Visitors (beta)
    • Admins
      • Multi Organizations
    • Account settings
    • My Profile
    • Support platforms integrations
    • Service Monitoring and Assurance
      • Anomalies
      • Activity Logs
      • Network Health
  • Cloud Identity Platforms integrations
    • Coworking management platforms
      • Optix
      • Office RnD
      • Nexudus
      • Andcards
    • Property Management Systems
      • Oracle Opera Cloud
      • Mews
      • Cloudbeds
      • Apaleo
    • Enterprise cloud IdPs
      • Microsoft Entra ID (SAML)
      • Microsoft Entra ID (oAuth)
      • Google Workspace (oAuth)
      • Shibboleth
      • Group mapping
    • Passwordless SSO
      • Custom HTTP Request
  • MSP Operations
    • MSP Dashboard
    • MSP Account settings
  • Add-ons
    • Billing
    • White label
    • Passpoint
    • SMS Services - via Twilio
  • APIs
    • Getting Started
    • Account management
  • PRODUCT
    • Coming soon...
      • Engenius Cloud
      • Zyxel Nebula (Pro)
    • Changelog
    • Datasheet
  • Solution guides
    • Student living
      • Sample FAQ: WiFi for the Resident Hall
    • BYOD
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  • My Profile
  • Two Factor Authentication
  • Notifications

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  1. Service management

My Profile

PreviousAccount settingsNextSupport platforms integrations

Last updated 5 months ago

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In the bottom left corner, on the left side bar, click on the name of the account and then click on My Profile to open the My Profile page.

My Profile

In the My Profile card is possible to change First Name, Last Name, email, phone number, and language. When a field is modified the Update profile button will be enabled to allow saving the data.

Password update

Is also possible to reset the password using the Update Password button in the top right corner. Clicking the button open a dialog that requires the user to provide:

  • current password

  • new password

  • confirmation of the new password

Users are not logged out upon successful password change.

Two Factor Authentication

In the security section, Admins have the option to enable 2FA on their account. The user needs to go trough 4 steps to enable the 2FA.

Once enabled, at every login the Admin is prompted to enter a Token generated with an Authetnicator app.

2FA can be disabled form this same section.

Notifications

In the Notifications card is possible to opt to receive emails in real time whenever an Anomaly is identified.