Sample FAQ: WiFi for the Resident Hall

MSPX is the new network services contractor at UniversitY. They have partnered with UniversitY to provide wired and wireless network/internet access to students in the residence halls. This change offers several benefits over the previous network.

Go to WiFi Portal to get started!

Personal Area Network (PAN)

  • Your Personal Area Network is a private network for your devices. This is a secure network where your devices will be able to interact with all your devices added to your account. Up to X simultaneously active devices.

  • This will enable you to enjoy the benefits and functionality you would have in a home or small office network.

  • You will be able to access your printer and print from your devices, pair any smart devices to devices added to your account and take advantage of the functionality of all the internet of things (IoT).

  • When you register a device and connect to the network with your WiFi Password (PSK), your devices are automatically grouped together.

  • After all of your devices are connected to WiFi, connect them the same way you would at home – they can "see" each other on the network.

Get Connected

If this is your first time on-site, from this device:

  1. Click the "Log in with your School account" button and enter your school-provided credentials to create a new account.

  2. Accept the T&C and fill any additional data that might be asked in the portal

  3. The next page will show you your WiFi Password or Pre-Shared Key (PSK) - copy this.

  4. Sign out of the portal.

  5. Go to the Wireless settings on your device and connect to the “MyResNet” SSID.

  6. Join the SSID with your WiFi password and click to auto-join this SSID.

  7. To add more devices to the network, simply go to the wireless settings on each device and repeat steps 4 and 5 above.

  8. If you connected originally via the “Start Here” network, go to your device WiFi settings and choose to Forget that network.

Set up your account while not on-site

  1. Click the "Log in with your School account" button above and enter your school-provided credentials to create your account.

  2. Accept the T&C and fill any additional data that might be asked in the portal

  3. The next page will show you your WiFi Password or Pre-Shared Key (PSK) - copy and remember this.

  4. Sign out of the portal.

  5. When you arrive on campus:

    • Go to the Wireless settings on your device and select the “MyResNet” SSID.

    • Join the SSID with your WiFi password and click to auto-join this SSID.

    • To add more devices to the network, simply go to the wireless settings on each device and repeat the previous two steps to connect.

    • You can return to the portal at any time to add/change/manage your account and devices.

Connect Gaming Consoles and other devices:

  1. Find your Wi-Fi Password or Pre-Shared Key (PSK) - yo can log into your account to find it.

  2. Go to your device's Wi-Fi Settings and select the "MyResNet" network. Enter your Wi-Fi Password/PSK to connect.

  3. If your school has ports for wired connections, you must log in in your account, click “Add Device” and enter the MAC address of the wired device in order to register it.

  4. This section applies to Xbox and PlayStation products, as well as other families of gaming devices.

FAQ

My Account

Question: How do I retrieve my username and password? Answer: If you are a current student, your login credentials have been provided by the school. You will need to go to the appropriate school-owned portal to request your username and password.

Question: Can I have change my WiFi Password? Answer: you can log in to your account and click "re-generate" to create a new WiFi Passowrd. You cannot select manually your own WiFi password. If you change password, all devices that you have connected with the previous WIFi password must be re-configured with the new one.

Personal Area Network

Question: What is a Personal Area Network (PAN)? Answer: Your Personal Area Network is a private network for your devices. This is a secure network where your wireless devices can interact with each other once added to your account. This will enable you to enjoy the benefits and functionality you would have in a home or small office network. You will be able to access your printer and print from your devices, pair any smart devices to devices added to your account and take advantage of the functionality of all the internet of things (IoT).

Question: How do I use the Personal Area Network? Answer: When you register a wireless device and connect to the network with your Wi-Fi Password (PSK), your devices are automatically grouped together. After all of your devices are connected to Wi-Fi, connect them the same way you would at home – they can "see" each other on the network.

Getting connected

Question: What network to use Answer:

  1. If you are a resident, do not use the Guest Network (where one is available). Guest networks have lower bandwidth than Resident networks.

  2. If your device can connect to it, use the MyResNet network, as it is the highest-speed network.

Question: Can I have a router? Answer: Routers are not permitted on the network due to wireless interference negatively impacting other users' internet connectivity and quality of service. This includes MiFi-type routers that use cellular data, as the router will still broadcast on a wireless channel that will interfere with the larger Wi-Fi network. Users do not need routers, as their devices will be on the users' individual Personal Area Network, allowing their wireless devices to communicate securely within the wireless network. If you currently utilize a router, you will be required to disconnect the equipment in order to remove the interference impacting other users on the network.

Question: Can I cast from device to device? Answer: Casting from one device to another device is supported. Devices you wish to be able to cast to must be added to your account.

Question: Can I use smart home devices? Answer: Yes, you will be able to add your smart home devices to your account and set them up within your Personal Area Network (PAN).

MAC Address

Question: What is a MAC Address? Answer: A MAC address is a hardware identification number that is unique to each device that can connect to a network. A device that can connect with a wired Ethernet connection has a wired or an ethernet MAC address. If the device can connect to a Wi-Fi network, it will have a wireless MAC address. A device that can connect with an Ethernet (wired) or wireless (Wi-Fi) connection will have both. MAC address is also known as physical addresses or hardware address. When adding a device, you will typically use the Wireless MAC Address.

Question: How do I find my MAC Address? Answer: In your Account, you'll find a link with the step by step instructions for each type of personal and headless device

iOS18 Apple Devices

Question: I have iOS18 and see a feature to Rotate my Wi-Fi Address. Should I turn that on? Answer: No, this new iOS18 security feature is not needed once you have connected to a secure network, and your Apple device will turn it off by default. Please leave it off for the best connection experience. The Wi-Fi network will recognize your device based on your Wi-Fi Password used when connecting to the secure network.

Question: What happens if I turn on the Rotate Wi-Fi Address feature? Answer: If Rotation is turned on, the network will begin registering every Wi-Fi address that you rotate through and will eventually hit a limit (currently set to 50). Once that limit is reached, you will need to log into your account and delete the older unused Wi-Fi addresses in order to connect to Wi-Fi again.

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