MSP Account

MSP accounts allows partners and service providers to manage multiple organizations from the same dashboard.

The main dashboard shows summary KPIs related ot the MSP, including:

• total number of managed Organizations / max number of Organizations allowed on the MSP

• total number of Accounts / max number of Accounts allowed on the MSP

• total number of Locations

Managing Organizations

The Organization table shows the list of the Organizations managed by the MSP. By clicking on the Login button, the MSPo can login into the dashboard of a specific Organization.

Creating new Organizations

If the Max Organization allowance of the MSP is greater than the current number of managed organizations, the MSP is allows to create a new Org. Creating a new Organization only required to set the name of the Organizations as input.

Managing MSP administrators

Form the Admin menu, the Admin assigned as "Owner" of the MSP, can create additional Admin accounts that will have all permissions except creating other MSP Admins

License management

On the License page, the MSP Admin with Owner permission, can visualize the status of current subscriptions metrics and extend current allowances.

The first sections show:

• Current Month MAUs

• Current level of MAU allowance

• Overage MAUs: number of MAUs accounted for the current month that exceed the current MAU Allowance

The MAU Allowance History section , shows the level of MAU Allowance on the past 12 months. It also reports all past orders of MAU Subscriptions to extend the MAU allowance

By click the "Extend" button, the MSP Admin can order a MAU Subscription among those avaialble.

The Monthly Active Users History section shows the level of MAU for the past 12 months for the MSP overall, or for one specific Organization as selected form the dedicated dropdown.

The table provides the detail of the MAUs for each Organization for every month of the past 12 months, or for a specific month as selected form the dedicated dropdown

Alerts

The Alerts page provide the MSP visibility of all critical service notifications of managed Organizations to help identify issues affecting the service availability.